Here's Five Guys burger chain CEO Jerry Murrell explaining his secret to success in USA Today: Murrell says his innovative approach is simple: Treat your employees and customers right. "Find something you love to do and just do it. Make sure your heart's in it," he says. "You can't be everything to everybody. You got to be what you are. That's all you can do."
If you have your own business, you are a leader. If you work with others, you are a leader. If you have a family, you are a leader. You have a following, whether you know it our not. You have clients or customers who pay attention to how you interact with them. You have a spouse and children who pay attention to how you love them. You have colleagues who pay attention…
The world is not what you were taught by your parents, teachers and employers. We are beginning to see what researchers have known for years, that what motivates us is not incentives and consequences, but self determination. Daniel Pink writes about this in his excellent book, Drive.
In addition, we may be structuring our work as if it was still the 1980s, because our industry still does it that way and our teachers and bosses still think that way. Professionals like lawyers are especially guilty of this. Most lawyers and law firms still organize their work and delivery of services to their clients like it was done 30 years ago, although maybe with more email.